The Next Big Trend in Client Reporting – Workflow Processes

March 21, 2012

As we’ve discussed before, client and management reporting is becoming increasingly important in asset management organizations from both a regulatory perspective and as a primary client servicing tool.  While presentation quality, customized reporting has always been a primary requirement, equally important is the need for data governance, efficient workflows and accessibility.  From complying with new regulations and providing timely and accurate data throughout the organization, to providing clients the transparency they are demanding, organizations are investing more resources into the best reporting systems available to ensure maximum efficiency. This trend was recently evidenced at TSAM EU (Europe’s primary event focused on improving buy-side services, performance, operations and technology) where one of the main tracks focused on Client Communications and Reporting, including a workshop dedicated to “how to maximize efficiency in your client reporting production runs – the critical workflows.”

At PORTIA, we have seen interest in reporting from both our clients and prospects and have adapted our client presentation tool, PORTIA eReports, to handle reporting workflows in the most efficient manner.  From the start, eReports was built with a flexible, customizable report designer that allows firms to create client ready statements and reports (Click here to view a sample eReports Report Package).  In its latest version, eReports enhances this functionality to include a deeper and more customized workflow for an organization’s reporting processes, providing the appropriate checks and balances to ensure the integrity of data. 

Important steps in the report creation process include:

Workflow models:  define a strict process that a document must flow through before completion. Workflow models consist of specific steps, associated actions, and user groups that have permissions to take those actions.

click here to view the workflow model screen in PORTIA eReports

Pre Validation:  set up pre-defined data checks that must be verified before a document is produced. Pre-validations can return passes or failures.

DataCheck:  verify whether data is being returned to a report. If data is not returned, the user can specify the action that should be taken.  For example, the user can decide to stop the production of the document and mark the status as ‘Datacheck’ or the user can have the document produced based on report level defaults. 

click here to view the PORTIA eReports jobs monitor

 Each of these new enhancements provides the appropriate points of control for the client to make well-informed decisions.  With these workflow enhancements, eReports provides users with confidence in their data and allows them to decide on the best way to manage their operations.

 The new version of eReports also introduces a client portal, which allows an organization’s end users to have access to online reports and statements.  Built on the workflow processes discussed above, firms can now take data and post it to a portal for clients to review in real-time allowing firms to enhance their capabilities and improve engagement with clients.

click here to view a sample eReports client portal page

 With PORTIA eReports, firms can provide reports to clients quickly and efficiently, with confidence in the integrity of the information.  To learn more about the features and benefits of PORTIA eReports click here or contact us at portiaupdates@thomsonreuters.com to find out why over 200 asset managers in more than 40 countries rely on PORTIA to run their middle-to-back office operations.

 – Claudine Martin, PORTIA Product Marketing

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