PORTIA Launches New Service Centre Portal to Provide Best in Class Client Service

August 17, 2011

PORTIA is pleased to announce the release of the new PORTIA Service Centre Portal, an on-line tool that provides anytime access to case management, documentation and a comprehensive resource center to answer client questions.  The Portal provides our clients with easy and convenient access to support wherever and whenever they need it.

The Portal is the newest addition to the PORTIA Service Centre, which combines a dedicated, knowledgeable Service Centre Organization providing personal service with the convenience of on-line access.  With the Portal, PORTIA clients can easily get answers to product questions, track case status and download the latest software updates and documentation, making client service more comprehensive and expedient than ever before.

For more detailed inquiries or questions on how to optimize PORTIA for their operations, clients also have access to a dedicated Client Operations Manager who knows their business and works with them on a day-to-day basis. Clients and their Client Operations Manager can use the Portal to collaborate on priority issues, product plans and other operational matters.

“Our mission is to deliver a truly differentiated service which is recognized as the very best middle-to-back office client experience in the industry. The introduction of the PORTIA Service Centre Portal, coupled with access to dedicated support staff and technical and product experts, allows us to provide the superior support our clients deserve.”  says Joe Morant, PORTIA Vice President Global Client Services.

To learn more, click here for a demonstration of the features and benefits of the new PORTIA Service Centre Portal.


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